CreateSpace Sucks Customer Reviews and Feedback
On-Demand Publishing, LLC, doing business as CreateSpace, is a self-publishing service owned by Amazon. The company was founded in 2000 in South Carolina as BookSurge and was acquired by Amazon in 2005.
Constance U. wrote a the following review about CreateSpace claiming it was “Not helpful at all”
I'm a writer and had previously dealt with Create Space before it was taken over by AmazonCreate Space is no longer user friendly to self publishing writers. It's tricky because it seemed to force you to use their templates and force you to abide by their format.Don't use create space. The stress takes over your valuable time. Instead of writing your book, you're dealing with formatting and call center from out of US, in accents that are even hard to understand.
Customer Support Analyst (Former Employee) says"This is an amazon company so you have great benefits, however no real growth. It is extremely hard to move around in this company. The interviewing process is harder than your interview that got you in the door. Cons: short breaks, long hours."
Creative Services Coordinator (Former Employee) says"85% of the jobs were outsourced. The whole process could have been in-house. The job was not what was advertised, and there was minimal training. I loved the authors and other designers that had a vision."
Content Media Coordinator (Former Employee) says"The benefits are great after three years, but the management has no vision. Jobs and departments are constantly added and removed and not managed properly, extremely high turnover, company is always losing money, and there is no degree-specific work. Doesn't advertise as a call center but that is exactly what the job is. 90 percent of the company is call center work. Calls are "graded," emails are graded; high focus on quantity vs. quality. Cons: poor management, high turnover, ambiguous work environment, call center"
Member Services (Former Employee) says"While the job itself was great, the management lacks the necessary people skills to really be a winner. They are very impersonal and treat you like a peon."
Member Service Representative (Former Employee) says"Fun place to work with great management team. This company is all about numbers and metrics. There is always room to grow."
Publishing Assistant (Former Employee) says"Fun place to work, but there is zero job security. Typical from an Amazon company."
Senior Support Specialist (Former Employee) says"Overall, CreateSpace was a great experience. I learned a lot and learned it very quickly. However, there was a distinct dead-end to my department. I advanced to a Senior Support Specialist, but it was clear that that was as far as I could go. When my department was restructured, I had the options of starting back at the bottom or moving on to another company. I saw a lot of people lose their jobs based on almost arbitrary restructuring. Cons: Little job security"
Former Employee - Anonymous Employee says"I worked at Createspace full-time Cons: The pay should be more due to the fact they want you to provide a world class experience. Better schedules are needed. Company policies are unclear and most decisions are left up to the department manager."
Former Employee - Anonymous Employee says"I worked at Createspace full-time for more than 3 years Cons: Customer service department managers play favoritism. Very opinionated. Acceleration path leaves a lot to be desired. Treat you like you should be honored to work for them. Some of their customers can be very ruthless."
Former Employee - Anonymous Employee says"I worked at Createspace full-time for less than a year Cons: Highly micromanaged. They care more about metrics than anything else, so you may find yourself in a situation where you have to take phone calls and discuss things you've had no training in whatsoever."
Former Employee - Creative Coordinator says"I worked at Createspace full-time for more than a year Cons: No room for advancement because of the structure of the organization. The job was advertised as a "creative" job but I touched the Adobe Suite maybe once a month. I felt tricked into working on the front line of a call center. The company is shifting towards exporting most of the design work to India, so I wouldn't expect this job to be around much longer. In my two years I saw a very high-turnover rate and significant company downsizing."
Former Employee - Manager says"I worked at Createspace full-time for more than 3 years Cons: Overtime is a given unless you're an hourly customer service phone answerer. Customer service has hourly goals for number of calls handled, length of calls, length of customer wait time, and it's all tracked and used during evaluations to weed out the lowest performers -- who are put on a ridiculously difficult-to-accomplish performance improvement plan so they will eventually quit rather than be fired. Quality isn't considered -- such as how helping some customers might take longer, but they get the help they need and don't have to call back the next hour/day. It's all about answering the call fast, getting off the phone fast, and answering the next call fast. Bar is constantly rising based on numbers -- so a great performer from last year might maintain their level but still fall below the bar this year cause others have performed faster. Management looks at it as keeping the best and brightest workforce and continuous improvement. In reality, they are keeping the fastest, the most likely to brown-nose, and the least likely to assist customer to 100% satisfaction. It feels like survival-of-the-fastest, dog-eat-dog, and throwing people under the bus to make yourself look better."
Former Employee - Anonymous Employee says"I worked at Createspace full-time Cons: The company has worked hard to become profitable, unfortunately this meant getting rid of a lot of employees, but not lightening the workload for the employees still there. After a while you can start to feel like a robot as there is little room for creativity."
Former Employee - Member Services says"I worked at Createspace full-time for less than a year Cons: Communication between teams are horrible. Those in management seem to be so focused on themselves that they aren't taking heed to others. Training isn't the best and if you have a ton of questions you are basically on your own."
Former Employee - Member Services says"I worked at Createspace full-time for more than 5 years Cons: Constant changes to employment policy and general operating procedures makes work life hard to deal with. Upper management is clueless. They operate by personal vendettas against employees and use unprofessional tactics when trying to fire an employee. Horrible work hours. The employees practically have to have no personal life when working here. Expect to go through "shift bids" every 6 months. Once you get your schedule, you are stuck with it. The shifts that are offered are based on "your monthly" stats and customer surveys. The way the stats and customer surveys are measured are so mathematically complicated, even the managers have difficult time explaining it. This has raised concerns with several of the employees for the past few months. As these stats are tied to the employee's jobs and are tired to how the employees are punished or rewarded. However management basically told us to "deal with it." The majority of people work until late into the evening and on weekends. Leaving no time for family or friends. Once again, you have to "deal with it" for 6 months until the next shift bid. God help you if you need to take time off for any reason, it's a headache to have someone cover for you. The employees that rub elbows with management are the ones that take first priority and are held in high regard. If the managers don't like you, you are on their hit-list. Watch out or you will lose your job for no reason. (I've seen this many times.) The morale is extremely low. Most employees dread going to work daily. It's to the point where the employees have anxiety the night before going to work. Management tries to have 'cheer up' events in the office ever so often, however, the employees still feel jaded. Free food will only fill your belly for a day. It is merely a band-aid on gash. The attrition is high as well. Most people feel burnt out after being there for a few months. This is primarily due to the customers and the managers. The type of customer the average employee deals with is your garden variety erratic customer with every complaint in the world regarding the free publishing service and very inexpensive books for printing. If there is a problem with a customer, be advised the managers will not support you, as it is "only about the customer" and the "customer is always right." The managers don't have a clue as to how difficult it is to deal with customers, let alone difficult, irate, overbearing,and harassing customers. Human Resources is unhelpful when it comes to dealing with management to employee relations. If you have an issue with upper management, you have to "deal with it." Going to human resources is a waste of time. You may even lose your job going to HR complaining about a manager. The hiring process is abysmal. You have to a temp for a few months to year before even applying to become permanent. Even then, there has to be an actual opening for the position. Normally, there is. Basically, you will have interviewed 3 times to even become an employee here. As a temp, you are just that, a temp. You are easily discarded and can be replaced."
Former Employee - Account Coordinator says"I worked at Createspace full-time for less than a year Cons: The members or clients they serve are horrible. They are uneducated and require a lot of hand holding and yell often. They actually have every right to yell because we lie to them a lot. We lie about deadlines or when we'll have stuff back but we never do. People will call every day multiple times a day and feel as if they are some sort of rock star writers. Some are grateful but most are horribly rude. I had an escalation every single day. The service offered was too complicated and too changing for the customers. The customers took it out on you and had no clue what they were doing. Management straight up said to me, "They didn't care how hard my job was." It's hard because they're making it hard and they could do so many things to make it better."
Current Employee - Coordinator says"I have been working at Createspace full-time Cons: Terrible disassociated management. There are people in managerial positions that do not have the experience to back their jobs or people who obtained their jobs by rubbing elbows with the right people after createspace absorbed other companies."
Nickolaus A. Pacione says"Creeger needs to find a new career bottom line because she would publish The Turner Diaries if given a chance. I would rather see them go to Blurb than CreateSpace.com. The staff are two-faced, you need special tools to arrange and caused the plagiarism of The Pattern Of Diagnosis. More so Melissa Ann Creeger, if she's willing to allow Creation Liberty Evangelism pushing Anti-science or Nathan M. Noyes with his nothing on the web. CreateSpace is too flimsy for a written journal as what he did -- the whole thing with both of them sneaking on takes a leak on the legacy of teachers who were trained to be teachers. I managed to save what I could and joined Victor and Crew. I was one of their experts too when I was there from 2008 to 2015 but a lot of the bullying from the factions really had me enraged. Creeger allowed "Dr." Kent Hovind's 'thesis' on the damn site while he was in prison, tsk tsk tsk because I have Melissa Ann Creeger as an anti-science advocate knowing this and then the one who attempted to kick me while I was down on the site too. There was a textbook piracy scandal going around and they're using CreateSpace's template creation for the covers. Those who are giving Victor and crew the two star rating must be employees or suckups of Creeger. I pinned where one can grab The Ethereal Gazette: Issue Five and my guess Creeger would green light the reprinting of The Turner Diaries if given the chance. 🖕🏽 and they don't allow profanity in reviews but there's always a way around the censors. Look if you need the tools to get out of there, I have them. I will help you move into A Buzz Press, Blurb and The Book Patch -- Blurb and Book Patch share the duties of Collectives In A Forsaken Landscape. www[.]pinterest[.]com/pin/160440805461308516/ Creeger I know about your criminal record. So you think you're immune from scandals, you're a public figure and you're on par to what Hobby Lobby did smuggling from Iraq and my guess you will allow them to tell their story why they did it as you're pushing anti-science. My guess Crumbo's Crib was funded entirely from the pirated text books that were going around, it's a good chance she was helping the one pirate the f**king things. This happened under their watch as I am going to share what he [Nate Hoffelder] wrote, "A reader has tipped me to the news that Amazon's own website is a great source of pirated books. Scot Schad discovered that pirates had been ripping off freely available digital textbooks, and then using Amazon's POD service to sell print versions on Amazon. Here's how it works. The scammers identify a popular textbook, copy the name, and then start selling the paper copy of a pirated book under that name. They're hoping to sell the pirated book to an unwary buyer who might mistake the knockoff for the legit textbook, and it must be working because they keep doing it." When I had to deal with a problem ex-contributor pirating my releases and treated the plagiarism of The Pattern Of Diagnosis as an act of a hero. That's not even funny to me, 🤬 then pushing King James Only propaganda and young earth academia (i.e those who went to Pensacola Christian College, who well if you ask the right question would end up fuming when you use 🤬 in front of them.) You want The Ethereal Gazette: Issue Five roster allow me to point you to the section -- go to thebookpatch then to book store section, there's a few trim sizes to get this. Creeger would end up having The Turner Diaries in her house as she carried herself as a Valley Girl where Adolf was the sperm donation. It's bad enough you were pushing Hovind's alleged thesis on the masses and King James Only Ignorance appeared on the site. One of them being none other than the church I weighed in on in King James Only Examined. Grab pdf split and merge then take your print readies to LibreOffice tweak them a bit then produce them on an other site. The fact you, Lulu.com and Smashwords aren't the only players in the game anymore and The Ethereal Gazette: Issue Five being where it is allowed me to fire at Wheaton College. Those of you who are backhanding The Book Patch and recommending CreateSpace after what I pointed out here. How dare you! Trying to woo people back to Creeger's influence. She was caught job-shaming when she fired me. The whole thing with you two being the only players in the game, that's a lie as I revealed this too -- the family owned sector is changing it and providing the ISBN-less than what Bowker charges us. Creeger's snorting bath salt with the funds from the pirated text books and donates to the Museum of the Bible who were fined $3 mill for stealing from Iraq. I am willing to give The ISBN-less a hand and giving The Ethereal Gazette: Issue Five the ISBN I will be honest I wish I did that when I introduced it, but enabling The Pattern Of Diagnosis to be plagiarized. Both Creeger and Crumbo have no soul for doing that."
Angelina Blase says"apropos, as Amazon Author, I'm dealing with shipping of the infamous CreateSpace Proof of Print, which, supposedly, should be a SAMPLE; I had to pay more than the 10% of final value amount, detailed by Amazon on the parcel, to pass the Custom here in India. As if it was a good for sale! I know that Trump and Modi are plotting to Make Your Country Get Worse Again, but it is simply ridiculous that CreateSpace does not apply basic fees for printed matter all over the Globe."
Author Brad Acevedo: Covenant says"@cm_blackwood I blame it on CreateSpace and its counter-intuitive setup"
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